Shaun AdamsManaging Director
I was born in Rustington and live in Worthing with my wife Nicola (who works with me at Cooper Adams) and my teenage son.
I’ve been an estate agent since 1991 having had various jobs including working at my dad’s restaurant in Worthing.
The unsociable hours didn’t appeal to me so I got a job as an office junior at an estate agency, I found that I really enjoyed it and the rest is history.
It’s ironic that now I run my own business I often work evenings and weekends anyway. Who said being an estate agent was easy?
27 years since entering the industry I still love it.
In 2004 I set up Cooper Adams with a partner and I’m immensely proud of the level of customer care we continually provide to our clients.
I’m a hard taskmaster but that’s because I’m genuinely passionate about ensuring each and every client we serve is 100 percent satisfied.
As estate agents we’re in a privileged position to help people make the right choices when they want to move.
As a smaller, independent estate agency I feel our team are more focussed and motivated to look after people’s property needs than some of our rivals who have strict targets they have to hit.
We regularly get our clients a higher price than our local rivals and I put that down to our focus on delivering the best possible results for them and our non-stop desire to improve in all areas of our work.
At Cooper Adams we have a simple but successful ethos of treating everyone with honesty, respect and professionalism.
Shaun’s Top Tip: When preparing your property for sell aim for the look and feel of a quality hotel room. Neutral, minimal and somewhere people can imagine themselves living.
In my experience a well presented property up against a similar, but not so well presented one, can sell for between £5000-10,000 more.
Nicola AdamsAccounts and Administration
I handle the administration and accounts side of the business and it’s a very busy and varied role.
For the past 26 years I’ve lived locally and I’ve been married to Shaun for 21 years and we have a 15 year-old son.
For me working within a family business means everything matters that little bit more. We all go that extra yard to ensure people feel totally happy with our service.
My role requires me to be thorough and reliable and my biggest challenge is that there’s often not enough hours in the day.
But the variety and working with a closely knit team is really enjoyable and often a lot of fun.
I’m a real animal lover and one of my most memorable moments working here was when a chap ran into the office asking if anyone knew the owner of a car where a dog had been left inside.
It was a sweltering day and the man had quite rightly recognised the danger the dog was in.
I went outside and took the agitated dog out of the car (which thankfully was unlocked) and gave him a drink and reassurance until his owner turned up.
That incident sums up what we try to achieve at Cooper Adams by delivering calm, caring and results driven service.
Nicola’s Top Tip: Declutter, declutter, declutter. Your home will look more spacious, clean and attractive to viewers.
Pauline JonesSenior Lettings & Sales Valuation Specialist
I joined Cooper Adams in 2010 and I love being part of a team where we all chip in to make sure the clients are delighted with the way they are looked after.
I’ve lived in the area for 50 years and have raised my two children locally.
I’ve worked for Cooper Adams since 2010 but when I was a schoolgirl I harboured ambitions to be a Police woman but due to not having 100 percent perfect eyesight that goal couldn’t be achieved.
The most enjoyable part of my job, which involves a little bit of everything, is knowing you’ve helped people and made the property buying / selling process a little less stressful and a lot more enjoyable.
No two days are the same but I always remember my first day in the job. I had gone to accompany a couple on a viewing for the very first time. On opening the door I was horrified as I saw an almighty mess and thought the place had been burgled.
An emergency call to the office soon revealed that there had been no break in simply that the homeowner never tidied up prior to viewings.
Meeting and helping people is what makes this job special and because we set such high standards we’re always striving to be better.
Pauline’s Top Tip: Choose an independent estate agent. Obviously I’m biased but I really believe that the service you get from a close knit team like ours is more caring, personal and ultimately better.
Debi HarrisonValuation Specialist & Property Consultant
I joined the Cooper Adams family from a corporate agency in 2016.
I love the different, more bespoke and personal approach which Shaun and the rest of the team have to helping clients. It compares favourably to the fiercely driven target culture which I experienced before.
This approach makes it possible to look after clients properly and spend time on every aspect of their sale or let. And that’s something I love.
I’d like to think I’m approachable, very chatty, open and honest.
I’m naturally enthusiastic and that can sometimes get the better of me. Just like when I was a little girl and I watched a movie called The Mighty Ducks about ice hockey.
I was adamant I was going to play ice hockey. I even got my parents to stump up for ice skating lessons before realising (pretty quickly) that ice hockey was a VERY rough sport for a little girl (or boy) and perhaps not for me.
I’ve lived locally for more than 16 years and when I’m not working there’s nothing I enjoy more than walking my rapidly growing puppy Brooke with my partner.
I can often be found on Sundays volunteering at a dog's’ sanctuary walking rescue dogs that are waiting to be find a new, loving home.
Debi’s Top Tip: When your property is up for sale you have to keep on top of the little daily chores you might sometimes let slip. The property will benefit from being as presentable as possible. This includes those little jobs like making the beds, not leaving piles of washing up in the sink tidily putting away toys, the laundry and other daily items.
Chris StephensAngmering Office & Land and New Homes Manager
I joined the team in June 2017 but I've worked in estate agency for more than 22 years.
Even after all that time (please don’t remind me, it makes me feel old) I’m still very enthusiastic about being an agent and helping people with their property needs.
I’ve lived in the local area for 20 years and have a family of five and a wonderful wife, Claire.
Being based in the Angmering office is great as it’s always been one of my favourite villages in West Sussex.
Before joining the Cooper Adams’ team I was aware of their reputation as an excellent agency and I’m looking forward to doing my bit to maintain that.
My approach to my work is simple. I always work hard to make sure clients get a level of service above their expectations and that they feel valued, respected and kept informed.
An example of this was when I sold a large home which was offered with land for sale.
The property was marketed by other agents as a single unit but I saw the potential for its owner to market it two separate units.
Both sold immediately and for the asking price. I’m still in contact with one of the buyers as I don’t believe in the ‘flog it and leg it’ approach.
If I wasn’t an estate agent I’d probably have ended up as a graphic designer as I like everything looking neat, tidy and easy on the eyes.
Chris’s Property Tip: When presenting your property for sale remember the golden rule – declutter as much as possible. It’ll make your property look and feel more spacious and will make it easy for you to keep on top of tidying ahead of viewings.
Peter BattsRustington Office Manager
When estate agents talk about local knowledge I like to think mine is right up there with the best as I have lived in Rustington all my life.
It’s a wonderful village which is a great place to live, work and raise kids (I’m a father of two) and there’s a real sense of community and plenty to do.
I’ve been described by clients as ‘not a typical estate agent’ which I’m pleased with. My approach to helping people sell and buy property is simple.
I’m patient and hardworking and not at all pushy. Buying or selling a home is one of the biggest decisions people can make. And the last thing they want is a pushy estate agent hassling them to make a decision.
One of the most memorable moments in my estate agency career to date was when a lady insisted I handle her sensitive property sale because two of her friends had highly recommended me.
Away from the office (although I never really switch off) I’m a keen golfer and love spending time with my family especially Friday Film Nights with my son.
I came across Cooper Adams during my time working locally and was always impressed by how they did things. When the opportunity came along to work for an agency that is a genuine trendsetter in how they do things I jumped at the chance.
It’s a great team across all three offices who all work together really well and the only thing I wouldn’t share with them is my secret (well now not so secret) love of Country and Western music.
Pete’s Property Tip: When you’re putting your home up for sale be available.
By that I mean always aim to accommodate a viewing wherever possible. At Cooper Adams, we accompany all viewings and it’s always good for a seller to be able to let viewings happen, sometimes at short notice.
We always give as much notice to vendors as possible but sometimes potential buyers are on tight schedules so a flexible, available approach pays dividends.
I’ve seen this on many occasions when a person walking into an agency office asking for an immediate viewing turns out to be a well-positioned and serious buyer.
Scarlett ShawSpecialist Property Consultant
I’m a local girl having lived in this area all my life.
My mother was from Normandy in France and my father used to work in English vineyards as a qualified viticulturist.
From the ages of 10-17 years-old, my sister and I worked alongside him after school and at the weekends, so I can prune vines and even learned to drive a tractor before I ever had a car.
Before joining the team at Cooper Adams, I worked in customer service roles and I’d say that meeting, chatting and helping people comes naturally to me.
And it’s the fact that being an estate agent allows me to meet and help plenty of people which really fires me up about the job.
I like to think I always give 100 per cent in whatever I do and feel lucky to be able to help people find their dream home.
I’m driven, hard-working, honest and friendly and being employed by a company like Cooper Adams suits me perfectly.
It’s a family business which treats people the right way and Shaun leads from the front by always going the extra mile for clients. It’s very different from other companies I’ve worked for as it genuinely does feel like a family unit.
If I hadn’t ended up working in the estate agent industry I would have loved to work with animals.
Although I was once chased around by a territorial cat who didn’t like me going into a garden while on a viewing.
Scarlett’s Property Tip: Declutter. I know it’s a very common one tip but it’s so true. Space sells and having too much stuff on show makes your property look smaller and puts a lot of people off.
Emma ChapmanSpecialist Property Consultant
I started at Cooper Adams in 2017 and have returned to the estate agent industry after working in the motor trade for many years. My previous role was a service manager for a BMW main car and motorcycle dealership both here in the UK and when I lived abroad in Australia, where I learned the importance of giving the absolute best level of customer service and exceeding customers' expectations. Some years back I worked as an estate agent for a large corporate agency but much prefer the attention to detail, vast local knowledge and customer focus that a smaller, local agency can give.
I have always held a love for property and at age eighteen I bought my first house with a school friend. A grade II listed cottage that hadn't been decorated since 1949! We taught ourselves how to paint, wallpaper and tile and in those days long before YouTube was even a dream!
I love being part of a close knit team at Cooper Adams as the standards of service are very high here and we all take pride in how we treat our clients. I wanted to work for an agency who did things differently from the norm, who were modern and dynamic and who produced outstanding results. I studied the company for some time before deciding to apply for a position. Just like in my previous role, I wanted to work for a class-leading, customer focused and innovative brand.
Away from work I love to ride any of my motorcycles, whether it be touring abroad, racing around a track or attending classic rallies - I'm always happy on two wheels.
I feel very proud of the community and happy spirit that we have here in East Preston and I feel very privileged to be working with all of my team at Cooper Adams.
Emma's Selling tip: Listen to a good agent’s advice on price, make sure they have plenty of comparable evidence and set a price to appear in more portal hits to gain maximum interest
Abi MullenProperty Consultant
I know the area so well, although I came from the Rustington area where my family has lived for years, I only recently moved back to the UK from Australia after the arrival of my son!
When I was very young, I wanted nothing more than to be a taxi driver, strange I know, so it’s a little odd that now I get to drive around this beautiful area showing buyers and tenants their dream homes.
I really enjoy spending time with my family away from work, family time is so precious and that’s why I love being at Cooper Adams, it’s just one big family all working hard to deliver the best service possible.
It’s a real privilege to be part of Cooper Adams, and to help so many people with their move.
Abi’s tip: Freshen up! Those small areas of a home that see the most wear and tear can be the one thing that will put buyers off, so why not freshen them up a little before entering the market… it could make you thousands!
Jade FosterProperty Consultant & Lettings Specialist
I have lived locally all of my life so know the surrounding area well.
I previously worked as a riding instructor/ support worker at a riding for the disabled unit and more recently as a service administrator in a car dealership so I have had lots of different customer service experience, engaging with lots of different people!
I love meeting different people and finding things in common, which I find really helps in this role. Everyone at Cooper Adams has a strong focus on our customers and this definitely helps to achieve the success that we do!
Outside of work I play netball three times a week and run a team. I also have two horses who I like to take out to competitions on the weekend.
Jade's Property Tip: Make sure your house is presented the best it possibly can be for ALL viewings, it takes time and effort but really makes a difference. You never know which viewing is going to lead to the sale of your house and that extra tidy up could make all the difference!
Simon RedwoodAngmering assistant manager
I have lived in West Sussex for over 25 years and spent 23 years in Estate Agency. I have been married for 27 years and have two sons, one who has recently started university and one who has just finished.
In my spare time, I enjoy circuit training (it may not show) playing golf, tennis and squash. I love cooking and travel. Ten years ago, my wife and I took up Jive dancing....... she is brilliant whereas I'm still learning!! I still love the buzz of a sale, just like winning at the Races.
Before being an Estate agent I had a career in hospitality. My last job was at Goodwood House, where service was paramount. I believe it is no less so in Estate Agency. I enjoy going the extra mile for both buyer and seller.
My most memorable sale was when I took a call from a gentleman from the West Country who was wanting to buy a house for his daughter who was starting at the University of Chichester two weeks hence. I picked him up from the train station and showed him four properties, one of which he bought with cash. I'd recommended a local solicitor and we exchanged a week later!!
He later told me of the seven other agents he'd contacted, I was the only one to offer to pick him up and drive him round.
On another occasion a 90 year old vendor, who'd recently exchanged on his sale and moved into a residential care home called in a panic saying he'd promised the new owners to throw out the rug in his bedroom but he'd forgotten. I offered to dispose of it myself and under the rug found an envelope with £980 in it !! when I returned it to him he was extremely emotional and grateful.
Simon's top tip: Be friendly with all your viewers, you never know who your next buyer is going to be.
Rick CollenTrainee Property Consultant
Some years ago, I moved down from London to be closer to family and the sea, I really love it down here and haven’t looked back.
Previously I worked in construction so I know my way around the building of a home. My passion was to help people achieve their dream home through construction. Now in estate agency, I am lucky to express that same enthusiasm to help anyone achieve their dream through moving from one home to another.
One of the many great aspects of working at Cooper Adams is the pride the whole team has in the service we all provide to our clients.
The funniest thing that happened recently is on a viewing appointment a client gave me a side of salmon, very tasty it was too.
I love working at Cooper Adams - it's a family business and the team make you all part of the family. Treating everyone we meet with honesty and respect, I really love that.
Every day is a new adventure made more eventful from the great conversations and laughter shared with the local community.
Rick’s Property Tip: When getting your property valued make sure you see actual evidence on how the agent arrived at a price. Comparable evidence of sold properties and how long they took to sell also properties not sold and why they haven’t sold. The price needs to attract maximum viewers and offers, pitching it too high will end up with a lower selling price at the end.
Sarah CrowterTrainee Property Consultant
I moved to the area nearly six years ago when I purchased my first flat and I love being near the sea and countryside.
Before I joined Cooper Adams, I worked in the hospitality industry for 14 years. I have always had a passion for customer service, attention to detail and I enjoy talking to clients about their future moving plans. It’s a great feeling knowing you have been part of helping someone move onto the next chapter of their life.
Away from the office, I enjoy keeping active in the gym, long country walks and spending time with family and friends.
I wanted to be part of a friendly and professional team who have the same values as myself and I have found that with Cooper Adams.
Sarah’s top tip: Make sure all your boxes are labelled when moving, and remember to keep a pair of scissors close by for when you start unpacking!
Daisy DrakeEnergy Assessor
Daisy provides all our domestic and commercial energy reports for properties to be sold or let, including drawing floor plans. They can also provide SAP and building reg compliance reports on new builds and extensions.
Liz GallowayArchitectural Design
Liz is the person to speak to for any architectural advice on properties. She and her team can advise for the smallest to the largest of projects, from adding an extra shower room to a total rebuild. Liz offers a free initial consultation to discuss the possibilities and always comes up with great ideas.
Liz brings extensive experience through her HND Construction Studies together with extensive experience in Design, Project Management and Health & Safety.
Liz has experience of the procedures and requirements of both Planning and Building Regulations processes as well as tendering and contractual processes.
Call our office for more details on a free architectural consultation.
Steve NewmanIndependent Mortgage Advisor
Do you need professional independent advice to help find the right mortgage?
With over 25 years experience and a friendly service, Steve will help you!
Whether you are a first time buyer, moving, looking to finance a buy to let or remortgaging, by combining sophisticated technology with human expertise, he can quickly identify and arrange a mortgage that best fits your requirements.
Steve lives & works locally running a professional, family Independent Mortgage Brokers who arrange mortgages from the ‘whole of market’ and he does not charge Cooper Adams’ clients a fee!