Shaun Adams

Shaun Adams

Managing Director

I was born in Rustington and live in Worthing with my wife Nicola (who works with me at Cooper Adams) and my teenage son.

I’ve been an estate agent since 1991 having had various jobs including working at my dad’s restaurant in Worthing.

The unsociable hours didn’t appeal to me so I got a job as an office junior at an estate agency, I found that I really enjoyed it and the rest is history.

It’s ironic that now I run my own business I often work evenings and weekends anyway. Who said being an estate agent was easy?

27 years since entering the industry I still love it.

In 2004 I set up Cooper Adams with a partner and I’m immensely proud of the level of customer care we continually provide to our clients.

I’m a hard taskmaster but that’s because I’m genuinely passionate about ensuring each and every client we serve is 100 percent satisfied.

As estate agents we’re in a privileged position to help people make the right choices when they want to move.

As a smaller, independent estate agency I feel our team are more focussed and motivated to look after people’s property needs than some of our rivals who have strict targets they have to hit.

We regularly get our clients a higher price than our local rivals and I put that down to our focus on delivering the best possible results for them and our non-stop desire to improve in all areas of our work.

At Cooper Adams we have a simple but successful ethos of treating everyone with honesty, respect and professionalism.

Shaun’s Top Tip: When preparing your property for sell aim for the look and feel of a quality hotel room. Neutral, minimal and somewhere people can imagine themselves living.

In my experience a well presented property up against a similar, but not so well presented one, can sell for between £5000-£10,000 more.


Nicola Adams

Nicola Adams

Accounts and Administration

I handle the administration and accounts side of the business and it’s a very busy and varied role.

For the past 26 years I’ve lived locally and I’ve been married to Shaun for 21 years and we have a 15 year-old son.

For me working within a family business means everything matters that little bit more. We all go that extra yard to ensure people feel totally happy with our service.

My role requires me to be thorough and reliable and my biggest challenge is that there’s often not enough hours in the day.

But the variety and working with a closely knit team is really enjoyable and often a lot of fun.

I’m a real animal lover and one of my most memorable moments working here was when a chap ran into the office asking if anyone knew the owner of a car where a dog had been left inside.

It was a sweltering day and the man had quite rightly recognised the danger the dog was in.

I went outside and took the agitated dog out of the car (which thankfully was unlocked) and gave him a drink and reassurance until his owner turned up.

That incident sums up what we try to achieve at Cooper Adams by delivering calm, caring and results driven service.

Nicola’s Top Tip: Declutter, declutter, declutter. Your home will look more spacious, clean and attractive to viewers.


Peter Batts

Peter Batts

Rustington Office Manager & Property Expert

When estate agents talk about local knowledge I like to think mine is right up there with the best as I have lived in Rustington all my life.

It’s a wonderful village which is a great place to live, work and raise kids (I’m a father of two) and there’s a real sense of community and plenty to do.

I’ve been described by clients as ‘not a typical estate agent’ which I’m pleased with. My approach to helping people sell and buy property is simple.

I’m patient and hardworking and not at all pushy. Buying or selling a home is one of the biggest decisions people can make. And the last thing they want is a pushy estate agent hassling them to make a decision.

One of the most memorable moments in my estate agency career to date was when a lady insisted I handle her sensitive property sale because two of her friends had highly recommended me.

Away from the office (although I never really switch off) I’m a keen golfer and love spending time with my family especially Friday Film Nights with my son.

I came across Cooper Adams during my time working locally and was always impressed by how they did things. When the opportunity came along to work for an agency that is a genuine trendsetter in how they do things I jumped at the chance.

It’s a great team across all three offices who all work together really well and the only thing I wouldn’t share with them is my secret (well now not so secret) love of Country and Western music.

Pete’s Property Tip: When you’re putting your home up for sale be available.

By that I mean always aim to accommodate a viewing wherever possible. At Cooper Adams, we accompany all viewings and it’s always good for a seller to be able to let viewings happen, sometimes at short notice.

We always give as much notice to vendors as possible but sometimes potential buyers are on tight schedules so a flexible, available approach pays dividends.

I’ve seen this on many occasions when a person walking into an agency office asking for an immediate viewing turns out to be a well-positioned and serious buyer.

What I love about Rustington: I love the fact Rustington has fantastic parks for the kids to play and have fun and there is also a lake which is great to walk around and feed the ducks on a summers day. 


Ricky Heasman

Ricky Heasman

East Preston Office Manager & Property Expert

I've worked in estate agency for more than 13 years, I’m still as passionate and enthusiastic about being an agent and helping people with their property needs from start to finish from when I began in agency.  

Being based in the East Preston office is great as it’s always been one of my favourite villages in West Sussex with its variety of properties and the welcoming people who reside along with a bustling office which keeps you on your toes.

Before joining the Cooper Adams’ team, I was aware of their reputation as an excellent agency of always going above and beyond for their clients which has always stood out to me within my career. When the opportunity came to join Shaun’s team in East Preston, I jumped at the chance.

My approach to my work is simple. I always work hard to make sure our clients get a level of service above their expectations and that they feel valued, respected and kept informed.

I’ve lived within the area for many years and have a daughter who keeps me busy outside of work. When I have got a spare weekend, I enjoy taking the family yacht out for the weekend and can be found with my daughter on the Isle of Wight or Channel Islands.

A memorable property sale was when a family approached me personally on recommendation to deal with a large property estate, their previous agent hadn’t secure viewings or a sale over a long period of time.

We spent time preparing the photos, description to best benefit this home and to really expose to the widest market to attract the right buyers.

Whilst all this was going on, I was talking to our buyers who we had registered in the office and once our details were ready, we had multiple viewings and secured a price over the expectations of our client and a price the previous agent had marketed, resulting in the family member being able to move.

Ricky’s Property Tip: Take time to understand how your agent is going to achieve you the very best price the market will enable, along with keeping you up to date with all progress from start to finish. All agents work very different. By choosing the wrong agent, this could cost you thousands.  

What I love about East Preston: I love the close community feel and the people.  


Pauline Jones

Pauline Jones

East Preston Senior Lettings & Sales Property Expert

I joined Cooper Adams in 2010 and I love being part of a team where we all chip in to make sure the clients are delighted with the way they are looked after.

I’ve lived in the area for 50 years and have raised my two children locally.

I’ve worked for Cooper Adams since 2010 but when I was a schoolgirl I harboured ambitions to be a Police woman but due to not having 100 percent perfect eyesight that goal couldn’t be achieved.

The most enjoyable part of my job, which involves a little bit of everything, is knowing you’ve helped people and made the property buying / selling process a little less stressful and a lot more enjoyable.

No two days are the same but I always remember my first day in the job. I had gone to accompany a couple on a viewing for the very first time. On opening the door I was horrified as I saw an almighty mess and thought the place had been burgled.

An emergency call to the office soon revealed that there had been no break in simply that the homeowner never tidied up prior to viewings.

Meeting and helping people is what makes this job special and because we set such high standards we’re always striving to be better.

Pauline’s Top Tip: Choose an independent estate agent. Obviously I’m biased but I really believe that the service you get from a close knit team like ours is more caring, personal and ultimately better.

What I love about East Preston: I love the wonderful village community, still retaining it's village fetes and carnival week in the summer.


Debi Harrison

Debi Harrison

East Preston Senior Property Expert

I joined the Cooper Adams family from a corporate agency in  2016.

I love the different, more bespoke and personal approach which Shaun and the rest of the team have to helping clients. It compares favourably to the fiercely driven target culture which I experienced before.

This approach makes it possible to look after clients properly and spend time on every aspect of their sale or let. And that’s something I love.

I’d like to think I’m approachable, very chatty, open and honest.

I’m naturally enthusiastic and that can sometimes get the better of me. Just like when I was a little girl and I watched a movie called The Mighty Ducks about ice hockey.

I was adamant I was going to play ice hockey. I even got my parents to stump up for ice skating lessons before realising (pretty quickly) that ice hockey was a VERY rough sport for a little girl (or boy) and perhaps not for me.

I’ve lived locally for more than 16 years and when I’m not working there’s nothing I enjoy more than walking my rapidly growing puppy Brooke with my partner.

I can often be found on Sundays volunteering at a dog's’ sanctuary walking rescue dogs that are waiting to be find a new, loving home.

Debi’s Top Tip: When your property is up for sale you have to keep on top of the little daily chores you might sometimes let slip. The property will benefit from being as presentable as possible. This includes those little jobs like making the beds, not leaving piles of washing up in the sink tidily putting away toys, the laundry and other daily items.

What I love about East Preston: I love East Preston as there is lots going on and it is so easy to get to everything you need. I am particularly fond of the East Preston family centre as I use that regularly with my son. 
 


Jade Foster

Jade Foster

East Preston Property Consultant & Lettings Specialist

I have lived locally all of my life so know the surrounding area well.

I previously worked as a riding instructor/ support worker at a riding for the disabled unit and more recently as a service administrator in a car dealership so I have had lots of different customer service experience, engaging with lots of different people!

I love meeting different people and finding things in common, which I find really helps in this role. Everyone at Cooper Adams has a strong focus on our customers and this definitely helps to achieve the success that we do!

Outside of work I play netball three times a week and run a team. I also have two horses who I like to take out to competitions on the weekend. 

Jade's Property Tip: Make sure your house is presented the best it possibly can be for ALL viewings, it takes time and effort but really makes a difference. You never know which viewing is going to lead to the sale of your house and that extra tidy up could make all the difference!

What I love about East Preston: I love a cheeky Chicken Bhuna at Masala Lounge and the cakes at Pebbles are to die for.


Sarah Crowter

Sarah Crowter

Rustington Property Consultant

I moved to the area nearly six years ago when I purchased my first flat and I love being near the sea and countryside. 

Before I joined Cooper Adams, I worked in the hospitality industry for 14 years.  I have always had a passion for customer service, attention to detail and I enjoy talking to clients about their future moving plans.  It’s a great feeling knowing you have been part of helping someone move onto the next chapter of their life.

Away from the office, I enjoy keeping active in the gym, long country walks and spending time with family and friends.

I wanted to be part of a friendly and professional team who have the same values as myself and I have found that with Cooper Adams.

Sarah’s top tip: Make sure all your boxes are labelled when moving, and remember to keep a pair of scissors close by for when you start unpacking! 

What I love about Rustington: I love it that Rustingon has all the amenities you will ever need with its wide variety of shops including Waitrose. The beach is also a stone's throw away with links along the South Coast accessible by the 700 bus. 


Simon Redwood

Simon Redwood

Angmering assistant manager & senior property expert

I have lived in West Sussex for over 25 years and spent 23 years in Estate Agency. I have been married for 27 years and have two sons, one who has recently started university and one who has just finished.

In my spare time, I enjoy circuit training (it may not show) playing golf, tennis and squash. I love cooking and travel. Ten years ago, my wife and I took up Jive dancing....... she is brilliant whereas I'm still learning!!  I still love the buzz of a sale, just like winning at the Races.

Before being an Estate agent I had a career in hospitality. My last job was at Goodwood House, where service was paramount. I believe it is no less so in Estate Agency. I enjoy going the extra mile for both buyer and seller.

My most memorable sale was when I took a call from a gentleman from the West Country who was wanting to buy a house for his daughter who was starting at the University of Chichester two weeks hence. I picked him up from the train station and showed him four properties, one of which he bought with cash. I'd recommended a local solicitor and we exchanged a week later!!

He later told me of the seven other agents he'd contacted, I was the only one to offer to pick him up and drive him round.
On another occasion a 90 year old vendor, who'd recently exchanged on his sale and moved into a residential care home called in a panic saying he'd promised the new owners to throw out the rug in his bedroom but he'd forgotten. I offered to dispose of it myself and under the rug found an envelope with £980 in it !! when I returned it to him he was extremely emotional and grateful.

Simon's top tip: Be friendly with all your viewers, you never know who your next buyer is going to be.

What I love about Angmering: I love that Angmering retains a village feel with Church Pub local shop and butchers. The locals are all so friendly too.  


Rick Collen

Rick Collen

Angmering Property Consultant

Some years ago, I moved down from London to be closer to family and the sea, I really love it down here and haven’t looked back.

Previously I worked in construction so I know my way around the building of a home. My passion was to help people achieve their dream home through construction. Now in estate agency, I am lucky to express that same enthusiasm to help anyone achieve their dream through moving from one home to another.

One of the many great aspects of working at Cooper Adams is the pride the whole team has in the service we all provide to our clients. 

The funniest thing that happened recently is on a viewing appointment a client gave me a side of salmon, very tasty it was too.  

I love working at Cooper Adams -  it's a family business and the team make you all part of the family. Treating everyone we meet with honesty and respect, I really love that.

Every day is a new adventure made more eventful from the great conversations and laughter shared with the local community.

Rick’s Property Tip: When getting your property valued make sure you see actual evidence on how the agent arrived at a price. Comparable evidence of sold properties and how long they took to sell also properties not sold and why they haven’t sold. The price needs to attract maximum viewers and offers, pitching it too high will end up with a lower selling price at the end.

What I love about Angmering: I love the chips from the fish and chip shop.


Kayla Vine

Kayla Vine

East Preston Trainee Property Consultant

From a young age I always knew I wanted to work in the property industry but disagreed with how corporate agencies operate. Then I discovered Cooper Adams - their professional photos, the support they show home sellers throughout all '40 steps to sell their property' and the attentiveness to prospective buyers; I knew I had to work for them. 

Prior to Cooper Adams I was a sales executive in a busy car dealership, I took to this role like a duck to water as I loved meeting and helping people, talking and getting out and about. 

Outside of work you'll find me with my friends and family, walking my border collie and stopping off at a countryside pub for some lunch. 

Kayla's Property tip: Marie Kondo your whole property. Not only will the clear space look appealing to prospective buyers but you'll feel far more organised and make packing as hassle free as possible.

What I love about East Preston: I love how friendly and approachable everyone is. 


Nia Hazell

Nia Hazell

East Preston Apprentice Property Consultant

I was fortunate enough to join the Cooper Adams family during a time where my current A level studies were uncertain due to COVID-19. From day one of joining the team at Cooper Adams, I instantly knew that I joined a team of people who will go above and beyond for their clients. 

Previously, I have had a few customer experience part time jobs, so I had some background knowledge, but since joining the team I have soon realised that those skills are extremely transferable and every day is very different which is one of my favourite things about the role. I am fairly new to the area so I have been enjoying completing community tasks, but if I am not out and about learning more about the viewings process or discovering the area, I am definitely kept busy in the office with admin tasks or working my way through my work for my Apprenticeship. 

When I am not in the office I enjoy going on walks in the countryside with my Cockapoo Lilly. I also enjoy spending time playing my guitar, which I picked up again over lockdown as before during my A levels I became so busy I was not able to practice as often, but now I try and practice as much as possible. 

From previous customer experience positions I know how important it is to provide the best service possible for your clients, so I am looking forward to being able to transfer those skills into a completely new job role!

Nia's Top Tip: From personal experience, inventory lists are definitely the way to go when you are packing up ready for your move, in order to know what you have exactly in each packing box!

What I love about East Preston: I love being so close to the sea and I love the community feel everywhere you go in the village. 


Turner Reynolds

Turner Reynolds

Rustington Senior Property Consultant

I've worked in estate agency for the past 10 years. Having come to Cooper Adams from a corporate agency, its been a breath of fresh air to work for a company that puts its clients first and isn't solely focused on targets and getting a property sold quickly, it's so nice to work for an agent that really wants to achieve the best price and has the evidence to back it up. 

I have three children, all boys, so I have my work cut out trying to keep up with them! The two eldest play for a local football team, that's where you'll find me on a Sunday, the youngest is just three months old. I'm a keen runner and have competed in three Brighton Marathons, I'm a Leeds United supporter and a big lover of cricket, I love to listen to Test Match Special when I'm not at work. 

A memorable house sale for me was when one of my buyers, an elderly lady, came to me and said her husband wasn't well and they had desperately been searching for a house on the harbour for almost three years, but they couldn't find a property that would suit. I made loads of phone calls and managed to find them a property in the harbour, with a west-facing balcony looking directly where the sea meets the harbour, well, needless to say, they fell in love with it and offered there and then, it was great to bring them so much joy. 

Turner's Top Tip: Having worked for both independent and corporate, my top tip would be to always stay independent, you get such a better service and real care will be taken of you and your property. 

What I love about Rustington: I absolutely love Rustington Beach, It's a wonderful place to take the children for a day out, I feel so lucky so have that on my doorstep.


Daisy Drake

Daisy Drake

Energy Assessor & Floorplan Creator

Daisy provides all our domestic and commercial energy reports for properties to be sold or let, including drawing floor plans. They can also provide SAP and building reg compliance reports on new builds and extensions.


Steve Newman

Steve Newman

Independent Mortgage Advisor

Do you need professional independent advice to help find the right mortgage?

With over 25 years experience and a friendly service, Steve will help you!

Whether you are a first time buyer, moving, looking to finance a buy to let or remortgaging, by combining sophisticated technology with human expertise, he can quickly identify and arrange a mortgage that best fits your requirements.

Steve lives & works locally running a professional, family Independent Mortgage Brokers who arrange mortgages from the ‘whole of market’ and he does not charge Cooper Adams’ clients a fee!

Steve's Top Tip: Are you pre-qualified with an agreement in principle? Before you start the process of buying or selling, make sure your mortgage is already. Most of the application can be done in advance. This way you will be one step ahead of everyone else. Your offer will be more attractive and you could save money. Ask myself or Ryan about getting this in place well in advance.


Ryan Newman

Ryan Newman

Independent Mortgage Advisor

Do you need professional independent advice to help find the right mortgage?

Ryan will help you!

Unlike all other brokers Ryan doesn't charge expensive admin fees.

Whether you are a first time buyer, moving, looking to finance a buy to let or remortgaging, by combining sophisticated technology with human expertise, he can quickly identify and arrange a mortgage that best fits your requirements.

Ryan has worked in the mortgage industry since 2017 and has a great understanding of the needs of customer and how to implement this efficiently, keeping the customers best interests at the forefront of what he does. Out of working hours Ryan loves nothing more than family days out with his wife and two children.

Ryan's Top Tip: Always be transparent with your mortgage advisor. There are multiply lenders with different lending criteria and affordability calculators to cater for individual circumstances. A mortgage advisor can cater to your individual circumstances if them know about them. Its causes delays, raises more questions and creates unnecessary problems when you don’t fully disclose everything to your mortgage advisor. If you are unsure about anything don’t be afraid to ask, no question is a silly question.

Bank statements and pay slips are usually the documents that take people the most time to get hold of for a number of reasons. To make sure there are no delays, approach your employer or bank for these documents in good time, before talking with your mortgage advisor.

Try and keep financial commitments as low as possible and make sure everything is paid to date to give yourself the best chance possible when applying for a mortgage.


 


Liz Galloway

Liz Galloway

Architectural Design

Liz is the person to speak to for any architectural advice on properties. She can advise for the smallest to the largest of projects, from adding an extra shower room to a total rebuild. Liz offers a free initial consultation to discuss the possibilities and always comes up with great ideas.

Liz brings extensive experience through her HND Construction Studies together with extensive experience in Design, Project Management and Health & Safety.

Liz has experience of the procedures and requirements of both Planning and Building Regulations processes as well as tendering and contractual processes.

Call our office for more details on a free architectural consultation.


Ryan Holland

Ryan Holland

Digital Marketing Manager

Ryan is our digital marketing expert, and he has been showcasing our properties on Facebook for three years now. By using Cooper Adams’ stunning photos he is able to create bespoke ads for each individual property. He then targets the ads to local people who have come into contact with Cooper Adams or have show signs they are interested in moving.

If you use Cooper Adams, Ryan will be promoting your property via Facebook.

Ryan's Top Tip: When having a viewing, make sure the house is as bright as you can make it. Bright rooms look bigger and have a warmer feel and it may be the difference for getting a buyer.
 
 


Rufo

Rufo

Company hound

Rufo is the company doggy. He loves nothing better than food and sleep. He's of late years with bad arthritis, so short walks with lots of sniffing are the order of the day. He is a Basset Fauve de Bretagne and we rescued him from Northern Spain as no one there wanted him. We understand he was used in a pack of hunting dogs in the low forests for rabbits, when the dogs get older and slow they are abandoned. The breed, of French origin, have short legs just for this task. 

Rufo's top tip: Make sure you give your pets lots of love.
 


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