Your personal information
Across this site we may collect personally identifying information from our users.
This will be in the form of:
- Contact Forms - Contacting us in relation to services and newsletter signup
- Facebook Pixel (Facebook tracking ID)
- Live chat
- Google Analytics
- Browser name
- Technical information - Type of computer, operating system, internet service provider
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information.
Web browser cookies
How we use collected information
Cooper Adams collects and uses Users personal information for the following purposes:
To personalize user experience
We may use information to understand how our Users as a group use the services and resources provided on our website.
To improve our Website
We continually strive to improve our website based on the information and feedback we receive from you.
To improve customer service
Your information helps us to more effectively respond to your customer service and support requirements.
To send periodic emails
The email address Users provide will only be used to respond to their enquiries, and/or other requests/questions. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
Advertising on third party websites
Users may find advertising or other content on third party websites and social media platforms related to Cooper Adams. The content you see may be based on your browsing habits though the Cooper Adams Website.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Further to this you will retain control of your own data. Should you wish, you have the right at any time to request we delete any and all data stored on you. You can make a request to have this data deleted by emailing firstname.lastname@example.org. This right does not supersede any legal obligation we have to hold your data (for example retaining information for anti money laundering purposes)
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us permission.
These third-party services are:
Software and System Providers including but not limited to: BriefYourMarket, Reapit Software, Gazeal
Website Hosts and analytics platform providers including but limited to: BriefYourMarket, Google Analytics
Anti Money Laundering & Online ID Verification
For Cooper Adams Estates Limited and all our associated brands we are legally required under the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, to complete identification checks on all of our clients. We use iamproperty compliance to complete these checks and therefore we will share your personal information with them in order to complete online ID verification in the form of anti-money laundering search. It is not a credit search just an identity search. Your personal information will only be used for this purpose. iamproperty compliance is operated by Intelligent Services Group (ISG) Company Number: 8145257. ISG complies with all relevant Data Protection Regulations and is registered with the Information Commissioners Office (ICO).
Third party websites
Our website may contain links to other websites that are not maintained by us. If you follow a link to another website, please keep in mind that other websites will have their own privacy policies and content which we are not responsible for. It is advised that you check these privacy policies before submitting any personal information to these websites.
Type of personal data collected
In order to provide the Home Setup and Utility Management Services we may, in the course of provision of the services, share move-to and move-from addresses, moving dates, tenancy details, council tax status, and other data required for the provision of those services (including data relating to other occupants or household members) to Ethical Introductions Ltd (T/A Just Move In).
Who controls the personal data
Where a Tenant receives Home Setup Services provided by Just Move In then, for the purpose of fulfilling the contract for those services, we will need to also provide relevant personal data to Just Move In. Just Move In will store and be a controller of such personal data. Just Move In (full company name Ethical introductions Ltd) provides a privacy notice describing their use of data, available at justmovein.com/privacy.
Your acceptance of these terms