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Tenant-Emergency

Out of Hours Emergency

Cooper Adams is normally open 9am - 6pm Mon - Fri and 9am - 3pm Saturdays


An emergency is something that would immediately endanger life or property if not treated promptly. If an emergency occurs out of normal office hours, during holiday periods or otherwise. In the case of an emergency that occurs outside of our normal office hours:

You should instruct a suitably qualified emergency contractor to make the property safe for an emergency repair. Full and proper repairs should be undertaken during normal working hours.
You should inform Cooper Adams letting as soon as offices are open, to report the incident.
You should send invoices (should the repair be justified) to Cooper Adams letting for reimbursement.
If you smell gas contact the gas emergency service (National Grid) immediately on 0800 111 999

Please note – no reimbursement will apply if the repair is due to a tenant not looking after the property properly in any way. An emergency is something that could not have been foreseen, and which could cause serious damage to the property such as:

  • Severe leaks
  • Total loss of electrical power
  • Blockage of your ONLY toilet (please note that if you have caused the blockage you will be liable for the bill)
  • Total loss of heating or hot water, where there is no other form available (between 1 November and 31 March only) for those with special needs such as elderly, disabled, young baby etc
  • Broken windows or doors following a break-in. A handy man should only be instructed to temporarily board up the window/make the property safe and should re-attend during working hours to replace glass/doors. You must also report any damage to the police and obtain a crime reference number.

Whilst the Landlord may be responsible for certain repairs at the property, and indeed has a legal liability for some items, responsibility may not be accepted for bills created as a result of tenants calling out the contractor. As a result you may be liable for the full amount of the contractor's bill when a repair is not justified.

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