One thing the team here at Cooper Adams has in common is that most of us has bought and sold homes in the past.
This means we have walked a mile in our clients' shoes and can see our business from their perspective.
We were discussing this, this week. One of the biggest frustrations we had with our individual dealings with estate agents was how hard it was to speak with them. Basic stuff, but very important when you're making what will probably be the biggest purchase/sale of your life.
I remember when I was in the process of buying my first home and leaving messages for the agent to call me but only getting a response two or three days later.
It was one of the things we vowed to do differently when we started Cooper Adams.
That's why we have live webchat on our website as well as an 'out of hours' telephone service where if a client wants to contact us after usual office hours they can.
In the age of the internet, we could have gone down the route of being a 'DIY call centre' estate agency, having a virtual office somewhere and doing the majority of our work over the phone or via email.
But from our own buying and selling experience, we all agreed that having offices in prominent local locations would help us deliver even better client service.
We get lots of people popping into our office to discuss how their sale is progressing or to book a valuation. For me, that face to face interaction is incredibly important.
When you instruct an agent to work on your behalf you want there to be trust and rapport. We believe the best way to achieve that is by meeting with and talking to people about their needs.
Thanks for reading,
Want to get a SOLD or LET sign outside your property quicker? Call Cooper Adams and our team on 01903 770055 for honest, expert and friendly advice