Pauline Jones

I joined Cooper Adams in 2010 and I love being part of a team where we all chip in to make sure the clients are delighted with the way they are looked after.

I’ve lived in the area for 50 years and have raised my two children locally.

I’ve worked for Cooper Adams since 2010 but when I was a schoolgirl I harboured ambitions to be a Police woman but due to not having 100 percent perfect eyesight that goal couldn’t be achieved.

The most enjoyable part of my job, which involves a little bit of everything, is knowing you’ve helped people and made the property buying / selling process a little less stressful and a lot more enjoyable.

No two days are the same but I always remember my first day in the job. I had gone to accompany a couple on a viewing for the very first time. On opening the door I was horrified as I saw an almighty mess and thought the place had been burgled.

An emergency call to the office soon revealed that there had been no break in simply that the homeowner never tidied up prior to viewings.

Meeting and helping people is what makes this job special and because we set such high standards we’re always striving to be better.

Pauline’s Top Tip: Choose an independent estate agent. Obviously I’m biased but I really believe that the service you get from a close knit team like ours is more caring, personal and ultimately better.